Privacy Policy

Sky Pay Group Pty Ltd (ACN 621 979 431) trading as Pay Later Travel is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using Pay Later Travel (“our Website/Site”) you are accepting and consenting to the practices described in this policy.

1. Personal Information

  1. Personal Information means any information from which your identity is apparent or can be reasonably ascertained.

2. Purposes

  1. We may collect personal information including your name, age, gender, username, e-mail address contact details, residential address, date of birth, geographic location, passport information, credit card information, details of products or services you have purchased, payment details as well as details of your interactions with us.
  2. Your data may be used for the following purposes:
    1. In the course of providing you with the Services or access to the Website, we will be collecting, using, disclosing, storing and/or processing data, including your personal data.
    2. To communicate with you regarding your bookings, including sending you booking confirmations, changes in bookings, availability of services, and force majeure circumstances.
    3. To respond to your queries, feedback, claims or disputes, whether directly or through our outsourced customer service agents.
    4. Credit or other payment card verification/screening; and payment information for accounting, billing and audit purposes and to detect or prevent any fraudulent activities.
    5. To compare information, and verify with third parties in order to ensure that the information is accurate.
    6. To ascertain your identity for fraud detection purposes.
    7. To administer your account (if any) with us.
    8. To verify and carry out financial transactions in relation to payments you make online.
    9. To improve the layout or content of the pages of the Website and customize them for users.
    10. To carry out research on our users’ demographics and behaviour.
    11. To provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes.
    12. To display your name, username or profile on the Website.
    13. To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Website.
    14. To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information.
    15. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. We may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes, but only with your prior consent, and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this privacy policy.
    16. Security, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements.
    17. Customer service communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us.
    18. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your interactions with us, and to personalise the services we offer to you, such as special offers.
    19. Personal information might be shared to government agencies and airlines in case there is a risk of COVID-19 transmission.
  3. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    1. Technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    2. Information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  4. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  5. We will ordinarily provide you with an explanation as to why we are collecting your personal information at the time that we collect it. Sometimes, we are required by law to collect your personal information, for example, to comply with our legislative or legal obligations. While there may be some circumstances where it will be possible for you to interact with us on an anonymous basis or using an alias, these are rare and we will generally need to know who you are in order to comply with our legal obligations and to assist you.
  6. We will only process your personal data where we have a legal basis to do so, which will depend on the reasons for which we have collected and need to use your personal data.
  7. In most cases, we will need to process your personal data so that we can enter into our contract and fulfil the provision or delivery of goods or services to you.
  8. We will not retain your data for longer than is necessary to fulfil the purpose for which it is being processed. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

3. Disclosure

  1. We do not disclose personal information to third parties unless we are permitted or required to do so by law, or if you have given us your consent to do so.
  2. We may share your personal data with the following third parties for the purpose described in this privacy policy:
    1. Government authorities, law enforcement bodies and regulators for compliance with legal requirements.
    2. Other companies, contractors or agents to provide services to you including delivery, marketing, or marketing platform providers, communications, legal services, debt collection, administration services, customer services, information technology providers, credit card or other payment methods to conduct transactions.
    3. Credit and debit card companies which facilitate your payments to us, and for anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any such third-party provider.
    4. Legal and other professional advisers, law courts and law enforcement bodies in countries in which we operate, in order to enforce our legal rights in relation to our contract with you.
  3. We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia, including but not limited to, USA, UK, Canada and Philippines. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

4. Cookies

  1. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.